专利名称：Providing Information by a Contact Center发明人：Jim Alain Laredo,Gopal Sarma Pingali,Zon-Yin
Shae,Kunwadee Sripanidkulchai,Shu Tao,MajaVukovic
申请号：US12716544申请日：20100303
公开号：US20110216897A1公开日：20110908
专利附图：
摘要：A method for a contact center to provide information to one or more users inresponse to one or more inquiries from the one or more users is presented. For example,
the method includes accessing, using at least one client adaptor, at least one agentgroup that includes at least one agent having knowledge regarding the one or moreinquiries. The method further includes the at least one agent responding to the one ormore inquiries using the at least one client adaptor. The at least one agent group haspre-existing communications infrastructure that is accessed by a computing platform ofthe contact center using the at least one client adaptor.
申请人：Jim Alain Laredo,Gopal Sarma Pingali,Zon-Yin Shae,KunwadeeSripanidkulchai,Shu Tao,Maja Vukovic
地址：Katonah NY US,Mohegan Lake NY US,South Salem NY US,White Plains NYUS,Irvington NY US,New York NY US
国籍：US,US,US,US,US,US
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